Return & Refund Policy

We are committed to responsible placements and will always support our puppies. Please review how deposits, returns, and rehoming are handled.

Deposits

• Deposits are non-refundable but are transferable to another puppy or future litter within 12 months.
• A deposit holds your chosen puppy or a spot on the waitlist until balance is paid.

Balance & Cancellations

• Final payment is due before pickup or at handoff. If buyer cancels after balance is paid, funds may be applied to a future litter at breeder’s discretion.
• If we must cancel a sale due to circumstances on our end, all payments will be refunded or transferred at your choice.

Returns

• If you cannot keep your puppy/dog for any reason, contact us immediately. We require that the dog be returned to Holiday Shield Pets or placed with our approval.
• Refunds are not provided after transfer of ownership, but we will help rehome and support the dog’s transition.

Health-Related Refunds

• Health guarantee terms are outlined on the Health Guarantee page. Verified congenital or genetic conditions may qualify for a replacement puppy.