Return & Refund Policy
We are committed to responsible placements and will always support our puppies. Please review how deposits, returns, and rehoming are handled.
Deposits
- Deposits are non-refundable but are transferable to another puppy or future litter within 12 months.
- A deposit holds your chosen puppy or a spot on the waitlist until balance is paid.
Balance & Cancellations
- Final payment is due before pickup or at handoff. If buyer cancels after balance is paid, funds may be applied to a future litter at breeder’s discretion.
- If we must cancel a sale due to circumstances on our end, all payments will be refunded or transferred at your choice.
Returns
- If you cannot keep your puppy/dog for any reason, contact us immediately. We require that the dog be returned to Holiday Shield Pets or placed with our approval.
- Refunds are not provided after transfer of ownership, but we will help rehome and support the dog’s transition.
Health-Related Refunds
- Health guarantee terms are outlined on the Health Guarantee page. Verified congenital or genetic conditions may qualify for a replacement puppy.