Pickup & delivery
How to bring home your Holiday Shield puppy
Choose the option that fits your family—visit us in Austin, TX or let us coordinate a vetted delivery.
In-Person Pickup
- Pickup location: We operate as a family-based home breeder, so for the safety and privacy of our family and puppies, we do not publicly list our address. Once you contact us, we'll gladly share our exact location and arrange a convenient visit..
- Schedule a time to meet us, review paperwork, and go over your puppy’s routine.
- Bring a crate for safe travel, water, and a leash/collar.
Ground Transport
- We partner with trusted, insured ground shippers who provide GPS updates.
- Health certificate available upon request for travel.
- We coordinate timing and share contact info so you can stay updated.
Flight Nanny
- Puppy flies in-cabin with an experienced nanny—never cargo.
- Real-time updates, photos, and handoff at your airport.
- Travel crate and health certificate provided as needed.
Preparation: We send your puppy with a blanket that smells like littermates, starter food, and a copy of your schedule to ease the transition. Text us anytime during travel for updates.
Payment & Deposits
- DepositA non-refundable deposit holds your puppy or a spot on the waitlist. Balance due before pickup or at handoff.
- MethodsWe accept secure electronic payments and cash at pickup. Contact us for current options.
- ConfirmationWe send written confirmation, receipts, and ongoing updates until go-home day.